Terms and Conditions

1. Booking

Please ensure you have read all the conditions of booking as you may not be able to rectify mistakes later.
Full payment is due at the time of booking, or agreement in writing by both parties that payment will be made in person. Your sessions / adventure is not secured until full payment / agreement is made. If full payment is not made or agreed in writing at the time of booking, your place will not be saved.

2. Inclement weather

We will only cancel sessions / adventures if the weather would make the session too dangerous. These weather conditions can be but are not exclusively, extremely high winds, large swell/surf, water temperatures below 6 degrees celsius, heavy sea mist/fog, electrical storms or after heavy or prolonged rainfall.
We will try to alter the location, reschedule or postpone where possible.
Different venues have different risks so each session / adventure will be considered & assessed individually.

3. Changes to itinerary / location

Due to weather and conditions we may have to change the itinerary / location for your session / adventure. We will try to make as minimal impact as possible and exchange experiences/adventures for similar.
All changes will be notified by email with 24+ hrs before the session date, or by telephone using the contact details you have given us. Please make sure you check communications to make sure you know of any changes.

4. Cancellations made by us

Occasionally weather, conditions and or other unexpected reasons may force us to cancel or reschedule sessions / adventures.
We will try to be as accommodating as possible with any rescheduling and refund in full if the alternative doesn’t suit for any reason.

5. Cancellations made by you

If you wish to cancel, the following applies –

We require a minimum of 7 days or more before the date of your booking, you can choose to try to reschedule or get a full refund minus an admin fee of £5 per booking.
3-7 days before your booking you may choose to reschedule or get a 50% refund minus £5 admin fee.
48hrs or less – no reschedule or refund.
All cancellations must be made by email to calmseasswimcoach@gmail.com If you are cancelling less than 48hrs from your booking start time, please also call.

6. Non attendance/Late arrival

If you are late and miss the start, you may not be offered an alternative and may not be able to be included. If you are able to be included, the session may be shorter.
If you are going to be late, please get in touch. If we can wait a little, we will.
If you do not attend, no refund or reschedule option will be given.

7. Health requirements

We will try to be as inclusive as possible and work around any individual needs you may have but we need to make sure everyone understands the risks of cold water swimming. If you have a disability or pre existing medical condition, please get in touch so we can try to accommodate you.
By booking you are confirming you are in good health and have no pre-existing medical conditions that have not been divulged prior to booking and you know of no reason why you should not cold / open water swim.
If you have a history of heart problems, high / low blood pressure, epilepsy or diabetes, or have been told not to exercise by your doctor, or you are pregnant, please seek medical advice before you book.
If you do have a pre-existing medical condition, please disclose it prior to booking to ensure we can do our best to accommodate you.
During a swim, or adventure, if you are asked to leave the water for any reason, please do so. Swimming in cold water has significant risk of cold water shock, cold water incapacitation, hypothermia, SIPE and post swim collapse. If we ask anyone to leave the water will be for a valid reason.

8. Equipment

Certain swims will suggest wetsuits but if you choose to swim without one, you need to understand your time in the water may be reduced.
Tow floats will be compulsory for most adventures / swims. Hats may be compulsory and colours may be stipulated / not allowed for safety reasons. Footwear in the water may be compulsory for some swim / adventures.
Appropriate footwear may be compulsory on some adventures. For some adventures backpacks may be required.

9. Personal belongings

You are responsible for all your personal belongings and valuables. We recommend you do not bring any items of value.
Phones and car keys can be left in our vehicle, or in our dry bag at your own risk.
You may choose to use a dry bag or phone case to keep your belongings with you on your swim.

10. Photography, social media and tagging.

Please ask before using your camera.
Please do not tag or share any photos without those present having given their prior consent.
Calm Seas Swim Coach will take photos and video analysis on some of the swim courses, these will not be shared without your prior consent.
Should you specifically not want your photo taken, please inform your swim coach prior to the beginning of your session.

11. Post swim drink & snack

12. By booking with us you acknowledge

I am swimming with Calm Seas Swim Coach entirely at my own risk and understand that the swim coach accepts no responsibility for loss or damage to individuals or their property
I have read, understand and agree to abide by all the terms & conditions for swim sessions / adventures arranged through Calm Seas Swim Coach.